Marketers hoping to entice prospects to open, read, click or act on emails face the need for a delicate balance. How do you write a subject line that’s urgent but informative? Enticing, not off-putting?
Online email marketing consultancy Phrasee studied the click rates and open rates of about 700 emails. It found that even very subtle differences in word choice can have a major impact on the likelihood of the recipient taking the action you want. While the right phrasing in email marketing helps increase business sales, language that suggests boasting or too much urgency can backfire on marketers. Even minor grammatical distractions like too many commas or capitalized words can land an email in the trash folder.