Using Customer Experience to Drive Social Media Engagement

Find out what people are saying about your brand

Online reviews are among the best forms of advertising. It should be no surprise, then, that customers tend to trust each other for brand recommendations. And more of them are turning to social media to spread the word about product experiences good and bad.

MarketingProfs reported that 93 percent of consumers who write product reviews are inspired by a positive experience with a brand — while 71 percent do so after a negative experience. And reviews are just the tip of the iceberg in terms of how customers convey their experiences through social media.

Find the conversations
Pay attention to what people are saying about your brand on social media. The reputation that others are spreading can have a huge effect on a brand’s image. When a customer uses YouTube to demonstrate your software, or posts photos of your new makeup line on Pinterest, they’re generating interest through likes and comments.

That customer-driven buzz often expands over time, as links are shared with friends and make their way to new communities with new fan bases. When customers are driving interest, it can take time to generate results, requiring patience and follow-through on the part of marketers.

Social Media

Social Media Mistakes To Avoid In Marketing

Social media mistakes to avoid in marketingSocial media is an important tool for lead generation and affiliate marketing programs. While these networks can help your brand connect with a wider audience or reach more qualified prospects, it’s important to avoid any significant missteps with these platforms. Here are some crucial errors that you need to prevent:

1. Taking advantage of inappropriate news events
While some real-life events can be used to express a viral brand message like Oreo’s tweet about the power outage at the 2013 Super Bowl, not everything is fair game on social media. Some brands found themselves in hot water this year after putting a promotional spin on inappropriate events, according to Tech Republic. The same goes for getting involved in trending hashtags without researching them first. It’s crucial to think about how something may be interpreted by others before posting to avoid reputational hazards.

Social Media

How To Measure Social Media Marketing

Social media marketing is no longer a trend; it’s an industry mainstay. According to a recent Social Media Examiner industry study, 92 percent of marketers feel social media is important for their business, a 6 percent increase from 86 percent in 2013. It’s clear that social marketing is beneficial to business growth, but the secret sauce that ties…

Social Media

High Social Media Engagement Increases Retail Sales

Marketing engagement on social media boosts revenue

Marketing engagement on social media boosts revenueThe relationship between marketing and business success is nothing new, but recent data shows just how much a strong social media strategy can enhance a business’ bottom line.

Shopper social media company Collective Bias released research showing retail customers who are engaged on social media tend to spend more at businesses. In fact, Facebook fans of grocers who posted 10 or more times on the company’s Facebook page spent over $1,000 more each year compared to a typical customer.

Social Media