The State of Search Across Devices
That prize consumer you’re after could Google reviews of your restaurant on his laptop, make reservations from a tablet and then get directions from his smartphone, all within an hour. The trend of searching across multiple devices, by people transitioning from one to the other, is on the rise as users query search providers from nearly any location. Recent Microsoft research found that 16 percent of queries on one search engine were from multidevice users, despite the fact that the percentage of actual users was lower. In other words, those doing the searches are especially engaged, making them more accessible to digital marketers – but also harder to pin down.
It’s not just that we’re seeing people use more devices, but that the types of usage are also evolving. Marketers will have their work cut out as they anticipate changes in how consumers conduct different types of searches. The report points to the example of gaming console users, who can now conduct Web searches directly from consoles and use applications previously found only on other devices.


With more consumers spending time on their mobile apps, you may be wondering whether to take advantage of the trend. Many companies create apps to build on their existing communication with consumers via their iPhones, iPads and Androids, provide them with a new service, or broaden their audience.
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Think companies are spending a lot on social media now? According to Duke University’s Fuqua School of Business, the social media spending of U.S. firms is expected to rise 150 percent over the next five years. If your reaction is that you couldn’t dedicate more hours to your activities on social networking sites without cloning yourself, take heart. Most marketers could strengthen their social media programs by making better use of tools and techniques already available to them.
Remember when purchasers paid marketers regardless of whether they were able to track and measure just how effective their campaigns were? How times have changed. With the introduction of each new measuring device, it seems, comes more pressure for marketers to whip up results. The fact that most Internet ad revenue in the U.S. is now comprised of performance-based advertising only highlights this fact.
